Refund & Cancellation Policy
Last updated 9 July 2026
This policy explains refunds and cancellations for Premium subscriptions on My Magic Pencil. Watching lessons is free; Premium is a paid subscription for AI lesson generation and premium quality features. Because these are digital goods delivered instantly, please read carefully before subscribing.
Digital goods — delivered immediately
Premium access is a digital product made available to you immediately after payment. As such, payments are generally non-refundable once access has been granted, except as described below or where required by law.
Premium subscription
Premium is a recurring subscription (monthly or yearly). You can cancel anytime to stop future renewals; access continues until the end of the current paid period.
If you were charged in error, charged after cancelling, or could not access Premium due to a technical fault on our side, contact us within 7 days for a full or pro-rated refund.
Purchases made through the Apple App Store or Google Play are governed by those stores' refund policies and must be requested through the store (for example, Apple's "Report a Problem" page or Google Play's refund flow).
How to request a refund
Email support@mymagicpencil.com from your account email with your order ID (or the date), and a short description of the problem.
We aim to respond within 3 business days. For web purchases, approved refunds are returned to your original payment method via Dodo Payments, typically within 5–7 business days. For in-app purchases, refunds are issued by the Apple App Store or Google Play under their policies.